Privacy Policy

1. Introduction

Voctra.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call management service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, industry, business phone numbers)
• Account credentials and authentication information
• Payment and billing information
• Communication preferences

2.2 Call Data and Recordings

Our service processes:

• Call recordings and transcriptions
• Call metadata (duration, time, caller information)
• Voice data for AI processing and analysis
• Call summaries and analytics

2.3 Technical Information

• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. SMS and Text Messaging Policy

4. How We Use Your Information

We use collected information to:

• Provide and maintain our AI call management services
• Process and analyze call data to improve service quality
• Send service notifications and updates via SMS and email
• Provide customer support and respond to inquiries
• Process payments and manage billing
• Improve our services through analytics and machine learning
• Comply with legal obligations and protect our rights

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, or safety, or that of our users

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcriptions are typically retained for 12 months unless you request earlier deletion or extend retention for business purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications and SMS messages
• Restriction: Request restriction of processing in certain circumstances

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: